At MztSneaker, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and returns process.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be made within 30 days of the delivery date.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Products that have been worn, damaged, or altered.
- Items without the original packaging or tags.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@mztsneaker.com with your order number and reason for return.
- We will provide you with a Return Authorization Number (RAN) and instructions on where to send the item.
- Package the item securely and include the RAN inside the package.
- Ship the item to the provided address using a trackable shipping method.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order on our website.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@mztsneaker.com. We will arrange a replacement or refund at no additional cost to you.
7. Contact Us
For any questions about our Refund and Returns Policy, please reach out to us at info@mztsneaker.com.